We’re helping customers maximize their BakBone investment with a new Community Support Portal. Based on input and testing from our customers, the portal provides a single point of access to streamline all support resources, including BakBone user forums, documentation and tutorials, announcements, training updates and professional services. Customers also have access to social media tools, including technical blogs and how-to videos, and the ability to network with other BakBone customers. The portal builds on BakBone’s commitment to providing customers with an integrated and powerful data protection solution.

“BakBone’s support portal has been the most efficient type of support service I have ever used in both personal and work-related efforts,” said Tina Cecil, system administrator, U.S. Army Corps of Engineers. “It is a huge help to find a company’s forums, support requests and knowledgebase links all in one easy-to-use area. You do not have to drill down or over or under to find the related tags. I really appreciate this and the awesome, lighting-fast responses BakBone gives to my support requests.”

BakBone’s support organization works closely with the company’s research and development efforts to incorporate customer feedback into ongoing product development and support tools, which plays a pivotal role in document creation and product testing. The company continues to see strong customer maintenance growth worldwide and is continually making improvements to the customer support process and tools.